Customer Service Representative - Temporary Contract

SUMMARY

Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.

This is a contract position, minimum of 15 months.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.
• Handles complex order issues according to department guidelines.
• Develops documentation for sales orders.
• Maintains system accuracy on sales orders to reflect realistic ship dates.
• Partners with internal supply chain departments to manage existing customer orders and ensure expe...