Customer Service Representative Sme
Mphasis • zapopan, zapopan • Posted June 19, 2026
About the Role
Who are we looking for?
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.
**Technical Skills**:
- Bachelor’s Degree in business, finance, economics, or related field.
- 1-3 years of experience in an experimentation analyst or admin assistant role.
**Process Skills**:
- Development and support for accounts
- Forecast, update, and follow up with different departments.
- Specialized Supply Chain data management activities
- Manag...
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.
**Technical Skills**:
- Bachelor’s Degree in business, finance, economics, or related field.
- 1-3 years of experience in an experimentation analyst or admin assistant role.
**Process Skills**:
- Development and support for accounts
- Forecast, update, and follow up with different departments.
- Specialized Supply Chain data management activities
- Manag...