Customer Service Representative

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders. This role requires a focus on delivering excellent customer service and managing inquiries efficiently.

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating
• Respond to customers’ inquiries, communicate real‑time updates and work alongside with operations team
• Receive and handle complaints or concerns related, investigate complaints by coordinating with operations teams and offer timely and effective resolutions ensuring follow‑up actions are taken where necessary
• Manage communication during emergency situations, such as accidents or breakdowns, ensuring all stakeholders are informed promptly
• Ensure that safety guidelines and protocols are communicated clearly to stakeholders
• Coordina...