Customer Service Representative

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Job Description

We’ll provide training so you can…

• Manage reasonable amounts of social media queries such as Facebook, TikTok, Instagram, and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information aligned with the Standard Operating Procedures.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process reservations, and ensure smooth coordination between the other departments.
• Follow communication procedures, guidelines, and policies.
• College Graduate with at least 1 year of CSR experience; or Vocational Graduate with at least 2 year...