Customer Service Representative, MY-SG Customer Hub

• Serve as the frontline ambassador delivering premium customer service for both Malaysia and Singapore customers.
• Handle walk-in enquiries and servicing requests related to cross-border cards, accounts and banking services.
• Achieve First-Visit Resolution by resolving customer issues promptly and efficiently.
• Support cross-border banking experiences , including Singapore card servicing within Malaysia regulatory framework.
• Ensure operational accuracy and compliance , including proper documentation and onboarding procedures.
• Promote relevant banking products and solutions to enhance customer engagement and revenue opportunities.
• Provide feedback on customer insights to help improve service processes and customer journeys.

Job Requirements

• Fresh graduates or minimum 2 years’ experience in customer service or banking environment