Customer Service Representative

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Responsibilities

• Acts as the link between the Customer Service Head and existing clients.
• In consultation with the Customer Service Head, provides timely solutions to customer queries and ensures accuracy of information.
• Creates a monitoring system to track customer inquiries and complaints and determines reasons for speedy or delays in action.
• Ensures high level of customer service by coordinating meetings with clients and timely response of inquiries/complaints.
• Regularly touches base with current clients by gathering feedback in order to improve quality service, productivity, and profitability.
• Customer liaison for trucking concerns.
• Organizes and maintains a complete and updated client records of old, existing, and new clients both in soft and hard copies.
• Obtains and ...