Customer Service Representative

Customer Support Representative (Onsite)

Location: Manhattan, New York

Employment Type: Contract (Full Time)

Experience: From 0 years to 5 years

Hourly Rate: $18 - $19 per hour (All inclusive)

Position Summary

The Customer Support Desk is the first point of contact for end users. You will resolve incidents promptly, maintain accurate records, and deliver a high-quality customer experience — all while meeting service level targets and supporting the overall efficiency of the Service Desk.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
• Assist customers by providing information and guidance related to operational services
• Record inquiries and requests using a ticketing or support system