Customer Service Representative (Loan Consultant II)

SUMMARY

The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions.  This position focuses on building a customer base through sales, loan extension and merchant referrals.  Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.

MAJOR DUTIES/RESPONSIBILITIES:

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.

• Process payments, distributions, and make recommendations regarding loan approvals.

• Approve loans up to established lending limits and complete loan closings.

• Handle account activities related to collection accounts, including phone calls and face to face communications with customers.

• Prepa...