Customer Service Representative II , Phoenix, AZ (Hybrid)

Customer Service Representative II , Phoenix, AZ (Hybrid) Location: Phoenix, AZ 85007 , Hybrid (first 2 weeks onsite for training, then hybrid) Type: Contract (through Aug 31, 2026), full-time, MondayFriday, 8:00 AM5:00 PM Start: July 6, 2026 (tentative) About the Role SunSoft Online is seeking a Customer Service Representative II for a contract opportunity with an Arizona state agency. In this role, you'll support a division that addresses client concerns on behalf of the agency's director, operating in a confidential, neutral, and professional manner. You'll enter customer concerns into Salesforce (received via phone, email, and an online web form), direct concerns to the appropriate programs, and research information to resolve issues. Major Responsibilities Enter customer concerns into Salesforce, received through email, voice messages, and an online web form Use critical thinking to direct concerns to the appropriate programs Research information to address a range of issues Liste...