Customer Service Representative

***This is a 3rd shift position. The hours are 10pm-6am***

The Customer Service Rep is the primary liaison between TI Automotive Grand Rapids Plant and its automotive customers. This role ensures accurate communication of schedules, orders, and shipping requirements, while coordinating internally with Production, Materials, and Shipping to meet customer expectations. The position supports TI’s commitment to quality, customer satisfaction, and operational excellence.

Responsibilities

• Serve as the main point of contact for customer orders, schedules, and shipping requirements.
• Process and monitor EDI releases; distribute updated orders to plant departments daily.
• Communicate proactively with customers on order status, shipping timing, and inquiries.
• Coordinate with Production and Shipping to ensure daily shipping requirements are met.
• Distribute the customer's rollin...