Customer Service Representative

Serving our customers, communities, and planet a little better every day.

Job title and details

Customer Service Representative – Glasgow city centre

Salary: £25,200 – £26,000 (depending on experience)

Hours: Full-time, 36 hours per week

Location: Glasgow city centre

Closing date: 02 March 2026

About the role

We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs.

As part of the team, you’ll help customers manage and service their policies. You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.

Your role will include

• Making policy changes.
• Managing renewals and retention conversations.
• Supporting vulnerable customers.