Customer Service Representative - Fixed Term

Work Flexibility: Hybrid

What you will do:

• Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
• Work with the Purchasing team Suppliers Commercial teams RAQA Finance and Logistics teams on matters related to orders processing
• Support with shipments arrangement (getting instructions from customers work with supplier warehouse and logistics team providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone or e-mail interaction
• Support RAQA Team with quality issues and any other quality related matters (RMA booking etc.)
• Process and follow up customers complaints
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care including replacements in close cooperation with Technical Service and RAQA