Customer Service Representative (English & German) - Cardiff

Customer Service Wales (GB), London (GB), Cardiff (GB) Permanent position

As a Customer Service Representative (English & German), you will be part of our international customer service team. As the first point of contact, you will support our English-speaking customers with inquiries regarding their orders on our platform.

Your role

• Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders, and work empathically with our international customers to find the right solution.
• Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns.
• Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-topic issues. Through your individual support, you provide our customers with the best possible shopping experience.
• Des...