Customer Service Representative

Te Whiwhinga mahi | The Opportunity

This is a role with real energy to it. You’ll spend your day talking with customers, solving problems, thinking on your feet and helping make things feel simpler when they might otherwise feel stressful or confusing.

You’ll begin by supporting customers through inbound phone conversations, and over time you’ll build capability across our digital channels too.

In this role, you’ll:

• Support customers across electricity, gas and broadband through clear, helpful conversations.
• Help customers with a wide range of needs, including billing queries, moving house, credit-related issues and more complex situations.
• Use empathy and strong questioning to understand what’s really going on and guide the conversation to the right outcome.
• Stay calm and solutions-focused in challenging or emotional conversations.
• Make complex information easy to understand, incl...