Customer Service Representative (CSR) - Urgent Hiring!

Overview

As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.

Requirements

• At least 18 years old
• At least a high school/senior high school graduate
• Good English communication & interaction skills
• Amenable to shifting schedules
• BPO experience preferred

Responsibilities

• Maintain a positive and professional attitude while assisting customers.
• Respond promptly to customer inquiries through various communication channels.
• Effective...