Customer Service Representative (CSR)

PURPOSE: Provide professional sales and service to customers by meeting their supply needs and by introducing new products and services.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Support company sales and margin goals by utilizing strong technical knowledge of company products and service.
• Demonstrate exceptional customer service.
• Provide timely and accurate information to customers regarding quotes, pricing, orders, etc. and verify that materials on order are the best available for their needs.
• Using the company business system verify pricing and check inventory to determine if materials ordered are in stock or if materials must be ordered from a vendor. Advise the customer on a delivery date.
• Review ship dates and make a decision concerning if to ship complete or to release shipment with items on back order.
• Navigate a variety of vendor websites and business systems to order customer materials and to research cu...