Customer Service Representative
Robert Half Office Team • Boston, MA • Posted June 10, 2026
About the Role
Description We are looking for a Customer Service Representative to support customer interactions for a contract position. This role focuses on delivering prompt, detail-oriented assistance by phone, handling service inquiries, and accurately processing customer orders. The ideal candidate is comfortable working in a fast-paced call center setting and can provide a positive experience across both inbound and outbound communication.
Responsibilities:
• Respond to incoming customer calls with empathy and a solutions-focused approach.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
• Enter customer orders and service information accurately while maintaining attention to detail.
• Assist customers with questions, issue resolution, and general account or order-related support.
• Document conversations, actions taken, and relevant information clearly within internal systems.
• Meet service expectations for call handli...
Responsibilities:
• Respond to incoming customer calls with empathy and a solutions-focused approach.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
• Enter customer orders and service information accurately while maintaining attention to detail.
• Assist customers with questions, issue resolution, and general account or order-related support.
• Document conversations, actions taken, and relevant information clearly within internal systems.
• Meet service expectations for call handli...