CUSTOMER SERVICE REPRESENTATIVE

Position Summary

The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.

Essential Functions and Key Responsibilities

• Communicates with customers by phone or in person and receive orders.


• Performs order entry by keying purchase information into the computer program.


• Handles and resolves customer complaints and billing issues.


• Acts as liaison between customers, sales group, and manufacturing facility.


• Assists customers with the pricing of standard materials.


• May solicit sales of new or additional products.


• Other duties may be assigned.

Qualifications and Skill Requirements

• High school diplo...