Customer Service Representative- Appraisal Success Manager
ICONMA, LLC • United States, United States • Posted June 20, 2026
About the Role
Our Client, a Mortgage and Real Estate Services company, is looking for a Customer Service Representative- Appraisal Success Manager for their Remote location. Responsibilities:
+ Order & Pipeline Management Manage assigned appraisal pipelines from intake through completion.
+ Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
+ Ensure accurate and timely order setup, documentation, and milestone tracking.
+ Identify risks to delivery timelines and proactively resolve issues.
+ Payment Processing & Order Setup Collect and process appraisal payments in accordance with company policies.
+ Verify order accuracy, documentation, and requirements prior to assignment.
+ Ensure files are properly configured to support efficient scheduling and delivery.
+ Resolve payment-related questions or issues with professionalism and urgency.
+ Apprai...
+ Order & Pipeline Management Manage assigned appraisal pipelines from intake through completion.
+ Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
+ Ensure accurate and timely order setup, documentation, and milestone tracking.
+ Identify risks to delivery timelines and proactively resolve issues.
+ Payment Processing & Order Setup Collect and process appraisal payments in accordance with company policies.
+ Verify order accuracy, documentation, and requirements prior to assignment.
+ Ensure files are properly configured to support efficient scheduling and delivery.
+ Resolve payment-related questions or issues with professionalism and urgency.
+ Apprai...