Job Description Summary
As Customer Service Representative you will be responsible for providing exceptional support to our customers, ensuring a positive experience with our products and services. This role involves addressing inquiries, resolving issues, and maintaining strong customer relationships.
Main responsibilities will include: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding BD products, services, order status, and account details.
- Process customer orders, returns, and exchanges according to established procedures.
- Investigate and resolve customer complaints and issues efficiently, escalating complex cases to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with sales, logistics, and technical teams to ensure seamless customer ...