Customer Service Representative 100% (6 months limited contract)

Customer Service Representative 100% (6 months limited contract)

Location: 2503 Biel/Bienne (BE)

Employment start: Immediately

Employment duration: Until

Responsibilities

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders.
• Collaborate with product specialists, advising on product alternatives where suitable and applicable.
• Maintain contact with other departments to ensure customer requirements are fulfilled.
• Provide accurate, valid, and relevant information on delivery times and stock situation to customers.
• Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner.
• Process invoices and credit orders for customers.
• Process and oversee the management of returned products (RMA and RGA).
• Provide Certificates of...