Customer service project manager

, South Africa’s leading online retailer, is looking for a highly talented Customer Service Project Manager to join our team.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

The position reports to the Group Head of Customer & Business Support .

Purpose of the role:

Lead the strategic delivery and change management of AI and automation transformation programs across the CS organisation, with a focus on Agentic AI, automation platforms, and AI-powered customer service solutions.

The role is responsible for driving end-to-end program success, including strategic planning, prioritisation, governance, project delivery, organisational adoption, and impact measurement, while maintaining strong stakeholder relationships and providing executive-level reporting.

Strategic Program Management Lead the end-to-end delivery of AI and automation transformation initiatives. ...