Customer Service & Operations Manager (Melaka)

Hong Leong Bank Berhad • Malacca, Malacca • Posted June 21, 2026

About the Role

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The primary responsibility of the role includes (but is not limited to):

  • Champions service performance within the branch (queue management, complaint handling, customer experience).

  • Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.

  • Staff Capacity planning (staff leave administration & relief arrangements).

  • Comply to Bank’s internal control and procedures.

  • Ensure Self-Audit Check is carried out diligently as required.

  • Relief functions as and when required (BM).

  • Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.

  • Train and coach Tellers and Customer Service Executives.

  • Represent HLB...