Customer Service & Operations Lead

comfort transportation pte ltd is seeking a Team Lead to oversee its Customer Service & Operations Control Centre team in Singapore. The ideal candidate will lead a team of Customer Service Agents, manage operational matters, and ensure exceptional service delivery.

Responsibilities include resolving customer issues, driving process improvements, and preparing operational reports. Candidates should have at least 3 years of experience in Contact Centre leadership and a relevant degree, along with strong analytical skills and proficiency in MS Office.

This role requires the ability to work 12-hour rotating shifts, including weekends.