Customer Service Officer

LCH LOGISTICS PTE. LTD. • singapore, singapore • Posted July 09, 2026

About the Role

            Roles & Responsibilities  Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines 
Provide customer service for the overall Order Fulfilment from Order creation until Order closure 
Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required 
Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required 
Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams 
Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order 
Other administrative tasks 
Need to work over the weekend and public holiday for urgent arrangment <...
        