Customer Service Officer

CrimsonLogic • singapore, singapore • Posted June 15, 2026
About the Role

Overview of the Role Front line customer service role to provide Level-1 support to manage incoming interactions/transactions (calls, emails & Live Chats (if applicable)), and provide delightful customer experience, aligning to Service Level targets and company goals. 
Key Accountabilities Achievement of a good Balanced Score Card 
Achievement of Compliments and maintenance of good customer satisfaction ratings. 
Job Responsibilities & Duties Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences 
Logged all calls reported into the case management system 
Follow-up on all outstanding cases till closure 
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system 
The following would depend on the e...
        