Customer Service Officer

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

Key Responsibilities

• Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
• Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
• Manage m...