Customer Service Officer (Night Shift)

About Toll Group

At Toll, we do more than just logistics — we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge — big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Key Responsibilities

• Enter and maintain operational data accurately in accordance with standard operating procedures.
• Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
• Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
• Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
• Review an...