Customer Service Officer

Introduction

We are seeking a Customer Service Officer with professional proficiency in English , based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, while fresh graduates are also encouraged to apply.

Responsibilities

• Provide 24-hour one-stop customer service via phone.


• Deliver high-quality, professional, and personalized support to customers.


• Respond promptly with accurate information, solutions, or alternatives to meet customer needs.


• Handle and resolve customer complaints effectively and courteously.


• Follow up with customers according to Call Centre guidelines.


• Educate customers on the Banks products, services, and self-service options.


• Accurately record customer information and interactions in the system.


• Maintain confidentiality and uphold integrity in all custo...