Customer Service Officer (Government Sector | 1-Year Contract)

Join a government agency in a customer-facing role where you will be responsible for handling public enquiries and feedback through phone and email correspondence. This role offers the opportunity to develop stakeholder management, communication and case management skills in a professional office environment. Training will be provided.

• Handle public enquiries and feedback through phone calls and emails

• Follow up with members of the public regarding feedback cases

• Draft professional written responses and correspondence

• Coordinate with internal and external stakeholders to resolve feedback matters

• Update and maintain records within internal systems

• Ensure cases are managed according to established guidelines and service standards

• Provide administrative support and perform ad-hoc duties as assigned