Customer Service Officer - File Preparation

Responsibilities will include but are not limited to:

•  Collection, preparation and delivery of patient file materials to a portfolio of consultants
•  Preparing file materials in accordance with state and national legislation
•  Liaising with customer to plan and implement agreed services
•  Managing consultant schedules
•  Scheduling of appointments
•  Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting t...