Customer Service Officer, CASA Klang Branch MY

KEY RESPONSIBILITIES

• Sales & Operational Function
  • To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
  • To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
  • To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
• Additional role for CSD at SME Desk
  • For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
  • To participate in promoting branch products and services through cross-selling activities.
• Customer Relationship
  • To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery.
  • To supervise and resolve customer complaints raised by CSR T...