CUSTOMER SERVICE MANAGER

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver high-quality service that enhances customer satisfaction
• Develop and maintain strong local contacts to support customer service operations and drive business growth
• Communicate clearly and proactively with internal teams and external stakeholders to resolve issues and improve service outcomes
• Manage staff schedules and allocate resources to ensure consistent operational coverage during late working hours
• Adapt to evolving business needs by taking on additional tasks and responsibilities as required

Preferred ...