Customer Service Manager I - II
Entergy • The Woodlands, TX • Posted July 01, 2026
About the Role
Job Title: Customer Service Manager I - II
**Work Place Flexibility:** Hybrid
**Legal Entity:** Entergy Texas, Inc.-GTX
*****This position may be filled as Customer Service Manager I or II depending on the identified candidates’ qualifications.*****
**Job Summary Purpose**
Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.
**Job Duties and Responsibilities**
+ Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.
+ Resolve managed portfolio of customer issues/...
**Work Place Flexibility:** Hybrid
**Legal Entity:** Entergy Texas, Inc.-GTX
*****This position may be filled as Customer Service Manager I or II depending on the identified candidates’ qualifications.*****
**Job Summary Purpose**
Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.
**Job Duties and Responsibilities**
+ Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.
+ Resolve managed portfolio of customer issues/...