Customer Service Manager

• Lead and manage a high-performing customer service team responsible for providing exceptional support to customers across various channels (phone, email, chat, social media).
• Develop and implement customer service strategies to improve customer satisfaction, reduce churn, and enhance the overall customer experience.
• Monitor key performance indicators (KPIs) such as customer satisfaction scores, resolution times, and first-call resolution rates to identify areas for improvement and drive continuous process optimization.

Proven Experience: Minimum of 3-5 years of experience in a customer service leadership role, preferably within a relevant industry (e.g., retail, hospitality, telecommunications).

Strong Leadership & Communication: Excellent communication, interpersonal, and presentation skills. Ability to motivate, coach, and mentor a high-performing customer service team.

Analytical & Problem-Solving: Strong analytical and proble...