Customer Service | Logistics MNC | Klang

Responsibilities

• Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
• Support the operations & Sales in the execution of the service delivery. Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
• Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
• Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.
• Work with the sales team to establish and strengthen customer relationships.
• Ensure service excellence and develop best-in-class platform for the customer/client.