Customer Service Lead: End-to-End Orders & Team Coach

Novartis in Bogota, Colombia is seeking a Customer Service Lead to guide a small team of analysts and manage the end‑to‑end customer order journey, ensuring accuracy, speed, and service excellence. This role offers the opportunity to lead with impact across commercial, demand planning, warehouse and distribution teams.

You will drive continuous improvement in a fast-moving, people‑driven environment where your voice and ideas matter, coach the team, and coordinate cross‑functional initiatives to