Customer Service Expert Providing Bilingual Client Support
HGS • , , canada, , , canada • Posted June 01, 2026
About the Role
Become a Customer Service Expert, delivering exceptional bilingual support to clients. Join a dynamic team focused on enhancing customer experiences through proactive communication and problem-solving.
In this role, you will address customer billing inquiries and utilize expertise to understand and meet individual client needs. Your ability to troubleshoot effectively will enhance the customer journey and ensure a positive resolution for every interaction.
Key Responsibilities:
• Manage inbound calls addressing billing and service queries
• Identify client needs through active listening
• Approach service issues with problem ownership
• Accurately document customer interactions in systems
• Create positive experiences in every client engagement
Requirements:
• 6 months of customer service experience minimum
• Strong troubleshooting and issue resolution skills
• Excellent bilingual communication capabilities
• Comfortable working remotely with necessa...
In this role, you will address customer billing inquiries and utilize expertise to understand and meet individual client needs. Your ability to troubleshoot effectively will enhance the customer journey and ensure a positive resolution for every interaction.
Key Responsibilities:
• Manage inbound calls addressing billing and service queries
• Identify client needs through active listening
• Approach service issues with problem ownership
• Accurately document customer interactions in systems
• Create positive experiences in every client engagement
Requirements:
• 6 months of customer service experience minimum
• Strong troubleshooting and issue resolution skills
• Excellent bilingual communication capabilities
• Comfortable working remotely with necessa...