Customer Service Executive

Job Description & Requirements

Customer Service

• Provide exceptional customer service by responding promptly to customer inquiries
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain high levels of customer satisfaction through professional communication and relationship-building
• Guide and assist team members, Singapore or Manila team as needed

Sales Management

• Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers
• Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services
• Meet and exceed individual and team sales targets

Account Management

• Manage a portfolio...