Customer Service Executive (Up to $3.2K) #NJN

Up to $3000

Based in Airport T3

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
• Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.
• Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
• Collaborate with colleagues and stakeholders to achieve customer satisfaction targets.
• Participate in training and development programs to continuously improve customer service skills and product knowledge.
• Analyze customer feedback and provide insights to improve customer experience.
• Develop and maintain a loyal customer base through personalized interactions and excelle...