Customer Service Executive
star concord pte. ltd. • singapore, singapore • Posted June 12, 2026
About the Role
Customer Service Executive
. Review customer inquiries for the company's import and export freight and logistics business scopes . Prepare accurate and detailed quotations for customers . Clarify and negotiate proposals with customers to ensure customer satisfaction . Review customer orders to ensure consistency with quotations offered . Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner . Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently . Take appropriate actions for non-conforming services and provide feedback for continual improvement . Perform necessary corrective and continual improvement actions and programs as directed by management
. Review customer inquiries for the company's import and export freight and logistics business scopes . Prepare accurate and detailed quotations for customers . Clarify and negotiate proposals with customers to ensure customer satisfaction . Review customer orders to ensure consistency with quotations offered . Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner . Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently . Take appropriate actions for non-conforming services and provide feedback for continual improvement . Perform necessary corrective and continual improvement actions and programs as directed by management