Customer Service Executive
SINGAPORE BIKEN PTE. LTD. • singapore, singapore • Posted June 27, 2026
About the Role
Responsibilities:
- Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information.
- Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction.
- Maintain up-to-date knowledge of company products to answer customer questions effectively.
- Identify and act on opportunities to upsell or cross-sell products and services to customers.
- Collaborate with team members and other departments to ensure consistent and high-quality customer service.
- Follow company policies and procedures when managing customer requests and issues.
- Participate in training programs to continuously improve customer service skills and product knowledge.
- Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred.
- Profi...