about the company.
Our client is a growth company in the e-commerce industry. The company is looking for a customer service executive to join their team.
about the team.
- Report to Head of CS
- Fast-paced and good culture
- Dynamic work environment
about the job.
- Handling customer inquiries and complaints via phone, live chat, and email in a professional and efficient manner
- Providing excellent service by consulting with customers to find solutions and improve their satisfaction levels across various communication channels
- Offering proactive follow-up and quality services to customers
- Collaborating with internal and external stakeholders to ensure timely, efficient, and effective customer service
- Supporting special or ad hoc p...