Customer Service Executive

As the Customer Service Executive, you will need to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales/commercial team with logistic arrangement and after sales administration. Attempt to all IC customer enquiries and claims, resolve in prompt manners. You will be reporting directly to Regional Customer Experience Manager and you will work onsite at PJ Plant.

Main Responsibilities

• Process all incoming purchase orders from customers against supply charter and provide acknowledgement.
• Follow-up with relevant stakeholders to ensure delivery is made in accordance to the requested date agreed with customers.
• Provide update to customers on purchase order delivery progress. Information to include material availability status, any delivery risk and possible mitigation actions.
• To liaise with demand and material planners to ensure necessary safety stocks for fast movi...