Customer Service Executive

Duties & Responsibilities

• Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
• Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
• Respond to the feedbacks within the stipulated time frame given by the management.
• Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
• Compiling the monthly customer careline report for management report audit.
• Keeping records of customer interactions, comments and feedbacks

Job Requirements

• Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.
• Fast and proactive response attitude towards feedbacks and enquir...