Customer Service Executive

To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards. Support Sales Key Account Managers in business operations for existing customers.

Build rapport and maintain good long term relationship with existing customers. To process and maintain customers account and record accurately into the SAP system.

To attend customer's feedback and handle customer related enquiries and complaints. Channel all information to the management team to resolve the issue effectively and in timely manner

Assist existing customers in placing orders as necessary and online ordering whenever required

To maintain & update the customer general data (Email, PIC, Contact number) in the system accurately and in timely manner

Understand well Lyreco and customer end-to-end corporate busi...