Customer Service Executive

Shangri-La Group • kuala lumpur, kuala lumpur • Posted June 18, 2026

About the Role

Do you want to be part of a business that creates the colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic, proprietary global contact centre servicing its customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be a part of?

  • Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries
  • Get comfortable in handling emails, calls and potentially chats
  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Trainings

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