Customer Service Executive

Contract type:

permanent

Working hours:

Monday to Friday, 07:00 - 16:30

Job Title:

Customer Service Executive

Location:

Horsham

Job Overview

We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.

Key Responsibilities

• Process customer quotations and orders accurately via phone, email, and website
• Provide prompt, professional, and friendly customer service at all times
• Handle customer enquiries, resolve issues, and follow up where necessary
• Maintain strong product knowledge to advise customers effectively