Customer Service Executive

HKT • Hong Kong, Hong Kong • Posted June 14, 2026

About the Role

You will contribute to the total customer satisfaction by providing general helpdesk support to end users. 

Your role:



  • Provide technical support via phone and email to address query/incident reported from users




  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues




  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required




  • Monitor and maintain service quality in accordance to Service Level Agreement




  • 5-day work per week; shift duty needed from Monday to Sunday


    • To succeed in this role:


  • DSE Graduate or above 




  • Willing to take 7x24 shift duty (42.5 hours' per week)




  • Ability to multi-task in a fast-pa...