Customer Service Executive - Home Finance- UAEN only

Job Purpose

To deliver high-quality customer service and perform branch operational activities efficiently, ensuring an excellent customer experience while adhering to the bank’s policies, procedures, and compliance standards.

Key Responsibilities

• Provide exceptional front-line customer service in line with Emirates Islamic service standards
• Handle cash transactions, deposits, withdrawals, and remittance services accurately
• Assist customers with account opening, product inquiries, and service requests
• Promote and cross-sell bank products (accounts, cards, digital banking) to meet targets
• Ensure compliance with AML, KYC, and internal policies
• Maintain accuracy in transaction processing and documentation
• Address customer complaints and elevate complex issues when required
• Support branch operations and ensure adherence to service turnaround times
• Maintain high levels of ...